Last updated: February 7, 2026
Store/Brand: Lumani Impact
Company: MV ECOM LLC
Address: 30 N GOULD ST STE R, SHERIDAN, WY 82801, United States
Email: contact@lumani-impact.site
Phone: +(1) 323 554 0823
Website: lumani-impact.site
Lumani Impact sells digital products (eBooks and downloadable digital content). All products are delivered electronically (no physical shipment). Delivery is typically instant after successful payment, via email and/or access instructions provided at checkout.
Because digital products are delivered immediately and cannot be “returned” in the traditional sense, our refund policy is designed to be fair, transparent, and protective against fraud and chargeback abuse.
All sales are final once a digital product is delivered or made available for download/access.
We do not accept returns for digital items because:
the content is delivered instantly, and
digital files can be copied, stored, or consumed immediately.
We may approve a refund (full or partial) in the following situations:
A) Duplicate purchase
You accidentally purchased the same product more than once in the same order or within a short time frame.
B) Non-delivery due to a technical issue
You did not receive the delivery email, and we are unable to provide access after troubleshooting.
Note: check spam/junk folders and verify the email address entered at checkout.
C) Corrupted or unusable file
The file is broken, unreadable, or incomplete, and we cannot provide a working replacement within a reasonable time.
D) Incorrect product due to our error
You were delivered a different product than the one purchased, and we cannot correct it promptly.
E) Unauthorized transaction (case-by-case)
If you believe your payment method was used without authorization, contact us immediately. We may request documentation and will evaluate in good faith.
Refunds are not provided for:
Change of mind, personal preference, or “I no longer need it”
Lack of results or subjective dissatisfaction (digital content is informational/expressive)
Not reading product descriptions before purchase
Inability to use the product due to lack of compatible device/software (unless our listing misrepresented requirements)
Requests made after significant consumption/access where delivery was successful
Suspected fraud, abuse, or repeated refund requests pattern
For fraud prevention and billing dispute handling, we maintain records such as:
transaction ID and payment confirmation
the email address used at checkout
timestamp of digital delivery (email logs)
download/access logs (when applicable)
These records may be used to support disputes and resolve issues fairly.
Before contacting your bank, please contact us so we can help quickly.
To request a refund, email contact@lumani-impact.site with:
Order number
Name and email used at checkout
Product name
Description of the issue
Screenshots (if file error or delivery issue)
We may ask you to confirm:
you did not successfully download/access the product, or
you are experiencing a technical issue we can verify.
Support response: typically within 1–2 business days
Refund decision: typically within 3–5 business days after we receive all required information
Refund processing: once approved, refunds are issued to the original payment method; bank processing times vary.
Chargebacks are meant for unauthorized or fraudulent transactions—not for bypassing a merchant’s support/refund process.
If you initiate a chargeback without contacting us first:
we may be unable to provide support or replacement delivery during the dispute, and
we will submit evidence (delivery/access records, order details, communications) to the payment processor.
We always encourage customers to contact us first so we can resolve issues quickly and fairly.
Lumani Impact (MV ECOM LLC)
30 N GOULD ST STE R, SHERIDAN, WY 82801, United States
Email: contact@lumani-impact.site
Phone: +(1) 323 554 0823
